As an on-demand field service provider, expedient order fulfillment is one of WeGoLook’s greatest core competencies. The Director of Client Fulfillment is responsible for ensuring and continually improving order SLA management across all WeGoLook client accounts. The position monitors overall day-to-day order handling in a collaborative, hands-on manner and makes data-driven decisions to foster continuous improvement among the fulfillment team. The position serves as a problem solver, identifies delivery shortfalls before they occur and leverages process and technology enhancements to improve fulfillment operations. Responsibilities include managing against delivery SLA’s, driving efficiency and quality improvements, handling escalated fulfillment needs as they arise, and continuing to improve upon metrics driven delivery standards.
Required Education and Experience