One thing we are very passionate about at WeGoLook is providing excellent customer service. Seriously, you could call us obsessed. We love the success stories from our clients, the enthusiasm of our Looker community and the exceptional teamwork among our employees. WeGoLook is a great place to be!!
As a Ticketing Support Specialist you would be managing correspondences, routing, and SLA targets among our lookers, clients, contacts, and internal employees within our internal ticketing system. The goal is to research, reply, and resolve. We need someone that is task oriented but able to load balance and ensure rapid response times and excellent customer and looker satisfaction. If you think you would be a great fit for this position, please review the below for further details and apply.
The primary role of a ticketing specialist is managing all communication that comes in and out of WeGoLook via Zendesk. As a ticketing specialist you will correspond with lookers, clients, and contacts via phone or email in a timely and professional manner. Specialist should be trained in all aspects of the company in order to determine how to route and solve tickets appropriately.
Position Type and Expected Hours of Work
Required Education and Experience